To submit a cancellation request, please submit a ticket to our Billing department from our Support Center at:
your protection we can only accept cancellation requests by submitting a
ticket to our Billing department. This security procedure ensures that
authorized persons are able to cancel a hosting contract.
*Choose: Billing Inquiry Type: HOSTING CANCELLATION SUBMISSION
We require the following information in the body of the Billing ticket to complete your cancellation request:
Service To Cancel**:
Control Panel Username:
Control Panel Password:
Hosting Package Name:
Daytime Phone Number:
Reason For Cancelling:
** Specify in the body of the ticket
what you want cancelled. Be specific. Is it just your website hosting
plan (which includes all hosted websites within it, unless you state otherwise)?
Is it just a domain registration or email hosting feature? We do not
want to make mistakes so please be
You will receive a confirmation by email that your service has been
Within 2 business days of your cancellation submission, you should
receive a reply from our Billing department confirming receipt of your
If you do not receive a reply from our
Billing department confirming your cancellation request was received
and processed, then contact us at 1-888-377-4322. Otherwise your
cancellation may not be done and you may incur continued hosting fees.
advised that your services are terminated shortly after we receive and
confirm we have received your cancellation request. Ensure that all
files, data, and email are erased from our servers. Ensure that you
backup all your content before submitting your request to remove
Our refund policies are listed at: Website Source Terms of Service Agreement
We hope to be of service to you again and wish you well in your future endeavors.
VP of Customer Care