Most common support questions

I just ordered a hosting account with you. I cannot access my website using the domain name. Why?

If you have ordered for a hosting account along with a new domain name registration request, it'll take 24-48 hours for the domain name to propagate through the Internet. Once, the domain name has been propagated you will be able to access your website using domain name.

If you already have a domain name registered, you need to initiate a domain name transfer to our name server. You need to contact the registrar of your domain name and change the name server information to our name servers.

Is it possible for me to access email through a web browser?

Yes, you can access the mails through your browser. Please refer to the support article relating to Web-based email for more instructions.

I've published (uploaded) my web pages to my website. Still, I'm getting the "Under Construction" page.

By default, your site contains an index.html file, which needs to be either replaced or removed before any other index pages will be loaded.  If you have already replaced or removed this file and the "Under Construction" page is still appearing, please contact support.

I'm able to access the Control panel with the username and password, but unable to access my website using the same username and password using FTP or FrontPage.

By default, the username and password to access the Control panel and FrontPage are same. But, if you change the password for the Control Panel, the FrontPage password will not change. You need to use the old password to access your website using FrontPage. Once, you have opened your website in FrontPage, you can change the password.

When I try to access my site with or IP address, it says, "Forbidden, You don't have permission to access on this server."

This is caused by not having a home page file inside named index.html. Once you upload your homepage file onto your hosting space, the error message will go away and your new home page will load. Our servers recognize a number of file names as home pages: the most common ones are index.html and index.htm.

I'm able to receive the mails, but not able to send.

If your using your ISP as AOL, Earthlink, etc, then he need to provide the SMTP server address of your ISP as they do not support any private domain names to be used for SMTP server address. If you are still facing any problem in sending mails, please contact technical support.

What is .htacces file? How do I create it and why can't I see/view it in the file manager along other files?

".htaccess" is a hidden system file, it's used to set redirection, password protection, directory index, change the default home page from index.html to any other file, custom error pages etc.

a). How to create/view the .htaccess file?
1.Access the control panel of your domain.
2.Click on the 'File Manager' icon.
3.Click on the '' folder link.
4.Scroll down to the bottom of the page and enter '.htaccess' (without quotes) in the text box against 'File name' and click on the 'Create/Edit' button.

b). How to set redirection using .htaccess file?
Add the following line to the .htaccess file:
Redirect /$directory/old.html http://$$directory/new.html

c) How to set listing of all the files and folders of the website?

Add the following line to the .htaccess file and save the file
Options Indexes (O and I are in caps)

d) How to set the default page to another file with a different extension?

Add the following line to the .htaccess file and save the file
DirectoryIndex index.php index.html (you can replace index.php with any file)

Why aren't my images showing up on my website?

Make sure that the images are uploaded inside the correct folder. You can create a separate "images" folder inside your hosting space. If you've created a separate folder, you need to upload the images to that folder.

Please make sure that URL that you provide for calling the image in the browser is specified properly in the file from where you are calling the image. For example if you have a image "photo.gif" which is uploaded in the "images" folder and the file that you're calling this image is "photo.html" (which is in side the "www" folder), the path to call that image should be as follows:

img src="/images/photo.gif" (you need to provide the exact path for the image that you're calling).

Please make sure that the image is also uploaded properly. Sometime, when you right click on the broken image, and click on the properties, you have the file size as -1. In this case, you need to re-upload the image. Also, there are possibilities that you have created the link to call the image, but the image is not at all uploaded.

Add Feedback