How to cancel services

To submit a cancellation request, please submit a ticket to our Billing department from our Support Center at:

For your protection we can only accept cancellation requests by submitting a ticket to our Billing department.  This security procedure ensures that only authorized persons are able to cancel a hosting contract.


We require the following information in the body of the Billing ticket to complete your cancellation request:

Service To Cancel**:
Email Address:
Control Panel Username:
Control Panel Password:
Hosting Package Name:
Daytime Phone Number: 
Reason For Cancelling:

** Specify in the body of the ticket what you want cancelled. Be specific. Is it just your website hosting plan (which includes all hosted websites within it, unless you state otherwise)? Is it just a domain registration or email hosting feature? We do not want to make mistakes so please be detailed. You will receive a confirmation by email that your service has been cancelled.

Within 2 business days of your cancellation submission, you should receive a reply from our Billing department confirming receipt of your cancellation request.

If you do not receive a reply from our Billing department confirming  your cancellation request was received and processed, then contact us at 1-888-377-4322.  Otherwise your cancellation may not be done and you may incur continued hosting fees.

Be advised that your services are terminated shortly after we receive and confirm we have received your cancellation request.  Ensure that all files, data, and email are erased from our servers. Ensure that you backup all your content before submitting your request to remove services.

Our refund policies are listed at: Website Source Terms of Service Agreement

We hope to be of service to you again and wish you well in your future endeavors.

Darren Hauch
VP of Customer Care

Add Feedback